Our promise to deliver the highest quality
Consarctic stands for competence, innovation and reliability in life science cryogenic technology since its inception. We offer our customers bespoke solutions, starting with consulting, design, planning, delivery, installation and commissioning (IQ/OQ) of turnkey cryogenic plants. In addition, we are available to our customers at any time (24/7 in case of emergency) with maintenance and services to ensure a permanent and trouble-free operation of our cryogenic devices.
Both our products and our service are certified according to EN ISO 13485 as well as ISO 9001, so that we are able to manufacture GMP-compliant systems and cryobanks. We work exclusively with certified Consarctic employees to ensure short distances and a consistently high level of quality.
Consulting, Design & Planning
The construction and planning of a cryogenic facility usually begins months, sometimes years, before it is put into operation. When working out the requirements for the cryostorage of biological samples, we first assist our customers as experienced consultants. As soon as the requirements for the cryogenic facilities have been clarified, we get down to work and draw up the concept and configuration of the cryobank. Only then do we start planning the specific details and prepare a sophisticated quotation. In addition to long-term reliability, the efficiency of the cryogenic system (e.g. lowest possible liquid nitrogen consumption) is always in the focus of our activities.
Development and production
For decades, Consarctic has been supplying and developing high-quality cryotechnical products such as cryogenic freezers, liquid nitrogen storage vessels, sample storage tanks, vacuum lines as well as associated control units and in-house developed software. For our sample storage tanks we offer not only storage systems (e.g. towers and cassettes) but also the necessary consumables for sample storage. Our BIOFREEZE BV45 and SMARTLINE controlled rate freezers have been in use at a large number of leading clinics, stem cell and biobanks, IVF centers, laboratories and pharmaceutical companies worldwide since their market launch over 30 years ago.
Delivery and commissioning (IQ/OQ)
Consarctic is certified according to EN ISO 13485:2016. The commissioning of our systems at the user's site is carried out exclusively by our trained and certified technicians and service staff. We do not work with external subcontractors for this important task. Prior to installation of the respective cryogenic system, the delivery route to the point of use is discussed in detail with the user so that flawless delivery and commissioning (IQ/OQ) is ensured.
24h emergency service
When it matters, we are always available to our customers - around the clock, 365 days a year. It's not often that our employees are called out on emergency service outside our normal opening hours, for example at night or at the weekend. But when it does happen, our customers can rely on one of our experts being on site within a few hours.
Maintenance
Consarctic carries out the required annual maintenance for its customers in addition to any potential repairs and regular software updates. Since 2003 we have been certified according to EN ISO 13485 as a supplier of medical products and carry out all maintenance according to the strict requirements of this and other standards. On request, we conclude annual maintenance contracts with our customers, which include long-term all-round protection of the cryogenic systems. Our trained and experienced technicians are also available to our customers for instruction (e.g. in accordance with MPBetreibV) and training.